High levels of technical maintenance and support are central to our commitment to ensure the smooth running of our customers’ material handling operations.
BHBW’s service department provides technical support 24 hours a day, seven days a week, responding to call-outs in an average response time of only four hours countrywide.
Our maintenance, service and repair solutions are structured according to your needs and include the following:
- All-brand service capability
- Choice of maintenance plans
- Full support on equipment not on maintenance plan
- On-site technicians
- Specialist big truck technicians
- Battery maintenance
- Design, implementation and operation of on-site battery bays
- Fleet Management
- Annually scheduled load testing
Technicians are supported by the latest field-based service technology and vans are fully equipped with the stock necessary for the number of units for which they are accountable.
Our team of technicians is coordinated by a centralised Customer Support Centre, which monitors and coordinates the whereabouts, performance and servicing of thousands of machines countrywide. This helps us to deliver on our promise of delivering a fast, efficient response to breakdowns, ensuring world-class service and support.
As part of our long-term commitment to customer support, we accept 10 learners into our lift truck technician training programme every year. Learner technicians are trained using the Merseta-accredited National Qualifications Framework (NQF) programme, involving theoretical training at technical colleges and practical training in BHBW workshops and in the field.